This Refunds and Exchange Policy should be read in conjunction with our Terms and Conditions
Postage on Bamboo and plants.
Bamboo Creations takes excellent care of how we pack our bamboo and plants for postage.
Once you have made a purchase and agreed to the postage conditions, Bamboo Creations cannot be liable for any plants damaged in the post.
All customers are offered to take postage insurance for any damages,
If plants arrive damaged, Then Bamboo Creations is eligible to claim on behalf of the customer.
Bamboo and Plants are living things; there is No refund on changing your mind,
Please choose your option carefully before making a purchase.
If you are not sure which Bamboo will suit your garden, Call our professional staff to help you decide which Bamboo will suit your needs.
All posted bamboo comes with complete instruction on how to care for your Bamboo or any plants once it's been delivered.
Customers also receive instructions on how to plant their bamboo and after-care instructions.
All posted Bamboo and plants are sent with a signature on delivery; this is an extra charge; however, it is best to take this additional cover for peace of mind.
Purchase Conditions for clothing in our online store
Clothing - Returns and Refunds
If you have purchased bamboo products from our online store, the good news is we accept refunds and exchanges, however, we have a 14-day refund policy from the date of purchase.
You may return for any reason, providing it meets Bamboo Creations’ terms and conditions on clothing purchases.
If you need help choosing the correct size before purchasing, make sure you check the size
or contact us, and we are more than happy to assist you.
Clothing - Terms and Conditions
All our products have been precise and checked before postage and if forever reason you are not satisfied.
The item must be unused and unworn.
It must be in the same condition that you received it.
Items must be still in their packaging and labels/tags attached to the garment you have purchased from Bamboo Creations.
You’ll also need the receipt or proof of purchase - this can be obtained from your account on this website or from the confirmation email you received if your purchase was confirmed by our system via this website.
If you purchased your items at one of our events, you will need to retain your receipt for proof of purchase and any return, exchange or refund.
Refunds and Exchanges
If you want an exchange, there will be a postage charge on returns, for which you will be responsible..
It would be the purchaser’s responsibility to pay the return shipping cost on you change your mind.
If your item is valued at over $100, you should purchase postage insurance, for which there will be an additional charge.
Refunds and Exchanges are available on:
Bamboo clothing (except socks and underwear)
Our Terms and Conditions on Socks and Underwear
For HEALTH REASONS, we cannot accept refunds or exchanges on socks or underwear. Please choose the correct items and size at the time of purchase. We have sizing information available, where applicable, on our products.
The socks and underwear we sell are fully checked before being posted to the customer, so we cannot accept returns, unless there is proof of a manufacturing fault.
Please consider the following:
Imagine if you visited a department store considering the purcahse of socks or underwear. Prior to your visit, someone else had tried on those items and then placed them back on the rack!
Consider the potential health implications!!
No one wants to buy a pair of socks or undies knowing someone else has had them on - RIGHT!?
Well, we at Bamboo Creations are no different from a department store.
So again, please choose your items carefully, as refusal of refund or exchange on these hygiene-related grounds, may offend.
In the event of a manufacturing fault, you have seven (7) days to return to us.
We require you to include proof of purchase for Bamboo Creations to accept the cost of return postage.
Once the item has been returned and the fault confirmed, Bamboo Creations will send the replacement items to the customer.